🔹 Frequently Asked Questions (FAQ)
🔹 Your Questions, Answered.

📌 We have gathered the most common questions from our clients. If you don’t find your answer here, feel free to contact us!

 

🔹  Ordering & Pricing 

Q4: How can I place an order?
✅ A: Simply contact us with your fuel requirements, and we will guide you through the process.

Q5: Do you provide price quotations?
✅ A: Yes, we provide competitive pricing based on market conditions. Contact us for a quote.

Q6: What is the minimum order quantity?
✅ A: Our minimum order quantity varies based on the product and location. Please contact us for details.

🔹Payment & Contracts 
Q10: What are the payment terms?
✅ A: We accept TT, SBLC, DLC, and other secure payment methods. Payment terms are discussed in the contract.
Q11: Do you require an upfront payment?
✅ A: In most cases, we follow industry-standard payment security measures. Contact us for specific terms.
Q12: How can I sign a contract with NovinFuel?
✅ A: Once both parties agree on terms, we issue a formal contract for signing.
🔹  Logistics & Delivery 
Q7: What are the delivery methods available?
✅ A: We offer tank-to-tank, tank-to-vessel, and pipeline delivery at major ports worldwide.
Q8: How long does it take for the fuel to be delivered?
✅ A: Delivery time depends on the location and logistics. Generally, it takes a few days to a few weeks.
Q9: Do you handle customs clearance?
✅ A: Yes, we provide full documentation and assistance for customs clearance.
👉 Didn’t find your answer? Contact us!
📩 Email: [your email]
📞 Phone: [your phone number]
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